SonicView Call Download

Table of Contents

1. Logging into SonicView Application
   • 1.1 SonicView Call Download

Welcome to SonicView Interface! This document provides instructions on troubleshooting issues with downloading recordings if your SonicView server is configured to use BitLocker encryption of stored recordings.

1. Logging into SonicView Application

Launch your SonicView and enter your username and password to open the application.

1.1 SonicView Call Download

After successful login, select any call you wish to download and select the checkbox encircled red as below. Click the Download button at the top right corner as shown below. You will be prompted to the call recording unable to download it to your physical location.

The possible reason for the call did not download locally, is that the call recordings stored in the physical drive could be BitLocker enabled and applied as shown below. From the below screen, you can see BitLocker drive is locked and unable to access any data from this drive.

During the above condition, please reach out to your IT person who maintains the SonicView server and ask them to unlock the BitLocker drives if any. Once the drive is unlocked, try to attempt to download the calls and you will be successful in downloading the calls.

NOTE: When storage drives are BitLocker applied, it is obvious that no one can read/write any data out from the drives. But the SonicView application continues to record the calls and keep them in local STACK. When the drives are unlocked, the SonicView application will automatically post and store it on the hard disk. Once the recording files are available in the primary location of the BitLocker drives, the user can download the recordings locally.